Privacy Policy

1. Introduction

Hamdanmajeed mart is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

2. Information We Collect

We may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information

  • IP address and browser data via cookies

This information is collected when you place an order, subscribe to our newsletter, or interact with our site.

3. How We Use Your Information

We use the information you provide to:

  • Process and fulfill your orders

  • Send order confirmations and updates

  • Provide customer support

  • Improve our website and services

  • Send promotional emails (only if you opt-in)

4. Data Protection

All personal data is securely stored and encrypted. We implement appropriate security measures to prevent unauthorized access, disclosure, or misuse of your data.

5. Third-Party Services

We do not sell, trade, or rent your personal information to third parties. However, trusted third-party services (e.g., payment processors, delivery partners) may access your data only to perform services on our behalf.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. Contact us directly to make any requests regarding your information.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Return Policy

1. Our Commitment

We want you to be fully satisfied with your purchase. If for any reason you’re not happy, we offer a simple return process to ensure your peace of mind.

2. Return Window

Items can be returned within 7 days of delivery. After this period, we may not be able to accept your return request.

3. Conditions for Returns

To qualify for a return, items must be:

  • Unused and in original condition

  • In the original packaging

  • Accompanied by proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

Certain products may be marked as non-returnable due to hygiene, personalization, or clearance reasons. These exclusions will be clearly noted on the product page.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.

6. Return Process

To initiate a return, please contact our customer support team with your order number and reason for return. We will provide step-by-step instructions for returning your item.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. In such cases, we will cover the return shipping fees.

8. Contact Us

For any questions regarding returns or refunds, please contact our support team through the Contact Us page or email.